Why is my giftset not actived?

For security reasons, the activation of your giftset is carried out after your passage in cashier, if this one was bought in point of sale (can take until 24 hours), or following its forwarding, at the time of a purchase on line can take until 1 hour).

This is done when the cashier scans the code on the back of your giftset, allowing it to be used.

Sometimes the activation process is not successful.
In this case, your giftset remains unusable until this step has been corrected by your retailer.

If you find yourself in this situation, you should know that it is always possible to correct this situation.
To do so, we invite you to click here to learn about the different solutions proposed.

Reminder: All activation requests must be accompanied by a receipt, otherwise we will not be able to forward your activation request.